Refund policy

If you're not entirely happy with your purchase(s), you can return them for a refund within 14 days of receiving your order. Items must be returned in their original condition and packaging.

Please note, the products remain your responsibility until they arrive back at the provided return address.

Once we receive your return, it will be processed within 5 to 10 business days.

Returns

To initiate a return, you'll need to arrange your own shipping and cover any related costs. If you've received a faulty item or there was a mistake with your order, please email us at hello@leventmarali.com

Refund Anchor

Privacy policy

Last Updated: 08.11.24

This Privacy Policy outlines how leventmarali (referred to as "we", "us", "our", or the "Site") gathers, utilizes, and discloses your personal information when you access or interact with our website, leventmarali.com (the "Site"), or use any of the services we provide (collectively, the "Services"). The terms "you" and "your" refer to you, the user of the Services, whether you're a customer, a visitor, or another individual whose data we have collected in line with this Privacy Policy.

Please take the time to read this Privacy Policy thoroughly. By using or accessing any part of the Services, you consent to the collection, use, and disclosure of your data as outlined here. If you disagree with any of the terms, we ask that you refrain from using our services.

We reserve the right to modify this Privacy Policy at any time, and we encourage you to review it periodically. Any updates will take effect immediately upon being posted on the Site.

Updates to This Privacy Policy

We may revise this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons. Once updated, the revised Privacy Policy will be published on the Site with the updated "Last Updated" date.

Collection and Use of Personal Information

When you make a transaction on our website, we collect personal details such as your name, address, and email address as part of the purchase process. We will only use this information for the purposes stated in this Privacy Policy.

Types of Information We Collect

We collect various types of information when you interact with our website. This includes the information you provide directly, such as your name, email, payment details, and any other data you submit through forms or communications. Additionally, we collect information like your IP address, login details, browser information, session times, and interaction with the pages of our Site. We may use tracking tools like cookies to measure things like session duration and page responses.

Purpose for Collecting Personal Data

We gather both personal and non-personal data for the following reasons:

To operate and provide the Services
To offer ongoing customer support
To notify you of updates, promotions, or important notices related to our services
To compile statistical data for business analysis and improvement
To comply with legal requirements and regulations

Storage and Sharing of Personal Information

Our website is hosted on the Wix platform, which enables us to sell products and services through their online system. Your personal data may be stored through Wix’s databases and applications, secured behind a firewall.

For payment processing, Wix’s payment gateways comply with PCI-DSS standards, ensuring your credit card information is handled securely.

Communication with Our Users

We may contact you regarding your account, to resolve issues, process payments, or send surveys, promotional content, or other necessary updates. We may reach out via email, phone, text, or postal mail.

Use of Cookies and Tracking Technologies

We collect certain data about your interactions with our website using cookies and similar technologies. This "Usage Data" includes details like device and browser information, your IP address, and how you navigate our website. Third-party services may also collect data through these technologies.

Third-Party Services and Information

We may obtain data from third parties, such as vendors or payment processors, who help us provide our services. For example, Wix assists with our website's functionality, while payment processors collect and handle your payment information.

We are not responsible for the practices of third parties, nor do we control the data they collect. Please review their privacy policies before interacting with their services.

Third-Party Links

Our Site may include links to external websites. These sites are not controlled by us, and we encourage you to read their privacy policies before engaging with them. We are not responsible for their content or security practices.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe we have mistakenly gathered data from a child, please contact us so we can take appropriate action.

Data Security and Retention

While we employ industry-standard security measures, we cannot guarantee absolute protection against all risks. Any information you send to us over the internet may not be secure in transit. We recommend avoiding sending sensitive data via unsecured channels.

We will retain your personal information as long as necessary for the purposes outlined in this policy, to comply with legal obligations, resolve disputes, or enforce contracts.

Withdrawing Your Consent

If you wish to stop the processing of your data, please reach out to us email at: hello@leventmarali.com.

Accessing and Modifying Your Information

To request access, updates, or deletion of the personal data we hold, please contact us at hello@leventmarali.com or by mail at: 11 Allée Claire Olivier Tiberghien, 59200 Tourcoing, France.

Terms of service

Welcome to leventmarali.com ("we," "us," "our"). By accessing or using this website (the "Site"), you agree to comply with and be bound by the following Terms of Use. If you do not agree with any part of these terms, please do not use our website. We reserve the right to update or modify these Terms at any time, so please check them periodically.

Content and Copyright

All content on this website, including but not limited to text, images, videos, logos, designs, and other materials (collectively "Content"), is the property of leventmarali.com and is protected by copyright law. You may not reproduce, distribute, modify, or use any of the Content for commercial purposes without the express written consent of leventmarali.com. You may access, view, and print the Content solely for personal, non-commercial purposes. Any unauthorized use of the Content may violate copyright, trademark, and other laws.

Use of the Website

You agree to use the website for lawful purposes only and in compliance with these Terms. You agree not to:

Engage in any activity that could disrupt, damage, or overburden the functionality of the website or interfere with other users’ ability to enjoy the website.
Attempt to gain unauthorized access to any part of the website, server, or network.
Use the website in any way that violates the intellectual property rights of leventmarali.com or any third party.

We reserve the right to terminate or suspend your access to the Site if we believe you have violated these terms.

Purchases and Payment

By placing an order on our website, you are making an offer to purchase the products or services subject to acceptance by us. We reserve the right to accept or decline any order at our discretion. Upon purchase, you agree to:

Provide accurate, complete, and current information, including payment details.
Pay the full price for any artwork, products, or services you order, including applicable taxes and shipping fees.

All transactions are processed securely, and payments are handled by trusted third-party payment processors. Prices listed on the website are subject to change without notice; however, once an order is confirmed, the price will be honored.

Returns and Exchanges

Due to the unique, handmade nature of our artwork, returns or exchanges are only permitted in accordance with the policy outlined at the time of purchase. Custom or personalized orders are non-returnable unless they arrive damaged or faulty. If you wish to initiate a return or exchange, please contact us within 15 days of receiving your item. All returned items must be in their original condition, unused, and with all packaging intact.

5. Privacy and Data Protection

We respect your privacy and are committed to safeguarding your personal data. Any personal information collected through the website will be used in accordance with our Privacy Policy. We will not share your data with third parties unless necessary to complete your order or comply with legal obligations. By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.

Disclaimer

The artwork and content provided on this website are for general informational purposes and represent the creative expression of leventmarali.com. While we strive to ensure accuracy and quality, we do not guarantee that all products or content are error-free. All artwork is sold "as is," and we do not offer any express or implied warranties regarding the suitability of the products for any particular purpose.

Third-Party Links

This website may contain links to third-party websites that are not owned or controlled by leventmarali.com. We do not endorse and are not responsible for the content, privacy policies, or practices of these third-party sites. By accessing third-party links, you acknowledge and agree that we are not liable for any loss or damage arising from your use of such sites.

Limitation of Liability

To the fullest extent permitted by law, leventmarali.com will not be liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use the website, products, or services, even if we have been advised of the possibility of such damages. Our liability is limited to the total amount you paid for the specific product or service in question.

Modifications to Terms

We reserve the right to modify, update, or revise these Terms of Use at any time. Any changes will be effective immediately upon posting on the website. It is your responsibility to review these Terms periodically. Continued use of the website after any such changes constitutes your acceptance of the modified terms.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of France, without regard to its conflict of law principles. Any disputes arising under these terms will be resolved exclusively in the courts of France.

Contact Information

If you have any questions or concerns regarding these Terms of Use, please contact us at:
leventmarali.com
Email: hello@leventmarali.com
Mail: 11 Allée Claire Olivier Tiberghien 59200 Tourcoing, France

Terms

Cancellation Policy

Cancellation

If you're not completely satisfied with your purchase(s), you can cancel or return them for a full refund within 14 days of receiving your order. The items must be returned in their original, unused condition and packaging.

Please note that the responsibility for the products remains with you until they are safely returned to the provided return address. We recommend using a secure, trackable shipping method for returns.

Once we receive your returned items, please allow 5 to 10 business days for processing. We will notify you once the return has been completed and your refund has been issued.

Before Fulfillment:
If your order has not yet been fulfilled (shipped), you can cancel it for a full refund at any time before the order is processed and dispatched. Please contact us as soon as possible at hello@leventmarali.com to request the cancellation.

After Fulfillment (Shipped Orders):
If your order has already been fulfilled and shipped, it cannot be cancelled. However, you can return the items for a full or partial refund, depending on their condition. For more details on returns, please refer to our return process.

Return Process:

To start the return process, please arrange for your own shipping and cover any related costs. If the item is faulty or if there was an error with your order, kindly reach out to us at hello@leventmarali.com for assistance.

Please note:
Any payment processing fees (such as PayPal or Stripe fees) and shipping charges incurred during the purchase or return process are non-refundable. These fees are determined by the service providers and will not be refunded during the return process.

Shipping Policy

Shipping policy

All orders will be dispatched within 1 to 5 days from the date of purchase. Please be aware that this time frame may vary during peak seasons, such as Christmas. This shipping schedule applies to all orders unless otherwise stated for pre-orders, in which case the specific shipping time will be provided on the product page at the time of purchase.

Below are the estimated delivery times for different regions:

France Metropolitan: 2 to 5 days from dispatch
EU Countries + Switzerland : 10 days from dispatch
UK : 10 days from dispatch
US : 10 - 14 days from dispatch
Rest of the World (ROW): 10 - 14 days from dispatch

Shipments are handled via the French national postal service Colissimo and/or Chronopost.

In the event that a package is not delivered (including cases where it is refused at customs or duties are unpaid), a refund will be issued once the package has returned to us. Please note, shipping costs will not be refunded.

If you have any questions or concerns about your order, feel free to contact us at hello@leventmarali.com